Hotel Housekeeping in a COVID-19 World - BEST WESTERN Inn Santa Clara

Here are some measures we have implemented to work towards a more sanitary and safe experience, for all:

• All of our staff have been trained on 'Universal Precaution' methods
• Housekeeping staff wears disposable gloves at all times during cleaning, and wear a new pair at the start of every shift
• Housekeeping staff has been taught the proper method of removing gloves, and proper disposal to avoid cross-contamination
• Housekeeping carts are sanitized before use each day

The housekeeping staff have been trained to look at the guest rooms differently and clean all of the areas that are touched regularly with disinfectant:

• Door jams, the sides of doors (just above the handle)
• Remote controls
• Sides of shower curtains
• Tops of headboards
• Electric sockets and around charging stations
• Chair frames
• Showerheads
• Shower valves – (even behind the valve handles)
• Hair dryers - the body, plug, and cord

We have also implemented processes to clean the areas that most people touch without thought and out of habit:

• Disinfect in-room telephones.
• Master keys are sanitized daily.
• Disinfect handles to mops, dusters, vacuums, toilet brushes, and spray bottles daily
• Disinfect the staff break room and all appliances, handles, and tables
• Bell truck and luggage cart handholds are disinfected after each use
• Sanitize vending machines, guest laundry (machines, soap, and change dispensers, surfaces, door handles, door jams, and seats)
• Remove pamphlets, maps, menus, and magazines from common areas
• Disinfect seats, tables, lamps, and all areas that are commonly touched by guests in lobbies and common areas